IT service process
Availability Improvement
Availability Management - overview
Description
Referenced process
Availability Improvement
Description
A key output from the Availability Management Process is the creation of an Availability Plan.
The Availability Plan should be a long-term plan for the proactive improvement of Availability.
The continuous Availability improvements results in:
- fewer SLA-exceedances,
- less time for breakdowns and in the result better productivity from the user point of view
- good company reputation through high reliability.