Process start
Business Capacity Management (BCM) implementation
Business Capacity Management
Description
Description
This sub-process is responsible for ensuring that the future business requirements for IT services are considered, planned and implemented in a timely fashion.
This future requirements comes from:
* business plans outlining new services,
* improvement and growth in existing services,
* development plans etc.
At the same time the customer requirements, requirements concerning SLAs and all others changes resulting from the Change Management are identified.