IT service process
Planning the SLM Process
Service Level Management
Description
Referenced process
Planning the SLM Process
Description
If SLM is not yet in place, there are a number of activities that must be planned. The planning process includes:
* appointment of the Role of a Service Level Manager,
* setting roles and responsibilities for the Service Level Management,
* definition of the objectives to be aimed,
* an awareness campaign to win support for the process and to convince people of positive effects.