Activity
IT-Availability reporting
Availability Measurement and Reporting
Description
Description
The very important aspect of reporting is, that the identified measures do not always fully respond to the sensations of a customer. Even a short downtime can be seen by a customer as a too long one, if the functions relevant to the business are effected. Therefore, the reports must be made from a customer point of view.
Reports should be written in a language which is understandable also for a customer. They should deliver information concerning service availability, services for users, data availability und not the technical availability of IT components.
Organisation
Responsible role
Availability Manager
Input/Output
Output data
Availability reports