Activity
IT-Availability measurement
Availability Measurement and Reporting
Description
Description
Generally speaking, every Incident passes through a number of stages:
- Incident start
- Incident detection by an IT- provider,
- Incident diagnosis by an IT-provider,
- repair of the faulty components,
- service restoration.
The following metrics can be reported for the process control:
- Detection times
- Handling time (= Response times + Repair times + Recovery times)
- Detection time + Handling time = Downtime
Organisation
Responsible role
Availability Manager