IT service process
Continuity Management
ITIL
Description
Referenced process
IT Service Continuity Management
Description
The aim of Continuity Management is to assure important services against exceptions and emergency cases. It can happen that e.g. a whole computer centre is demolished through an earthquake. The tasks of ITSCM-Planning consists of:
* identification of IT services important for security on the basis of risk analysis
* reaching measures which lower risk. ITSCM Planning is done in order to control and easily (without delays) deal with emergency cases. It is done to reduce consequential damages.
Tasks:
* to prepare strategy and requirements within Business Continuity Management (BCM)
* to define measures and continuity plans for IT services
* to manage business (Training, Test, Review, Change Management, constant improvement)
* to overcome emergency case.
Assessment
Assessment

Answer | Assessment question | Weighting
--- | --- | ---
Yes | Do you have protection plan in case of catastrophe? | 2
Yes | Can you recover in a defined period of time IT business after a disaster? | 2
Yes | Will the protection plan in case of catastrophe be regularly updated? | 1
Yes | Will you go through eventual fall tests regularly? | 1