Activity
Communication, preparation and training
Release Management
Description
Description
Customer liaison staff, Customers and support staff need to know what is planned and how it might affect them. This is normally accomplished through training sessions, periods of parallel working, and involvement in the Release acceptance stage. Problem and Changes that need to be made during rollout should be communicated to all parties.
Outputs of this activity are:
- final version of User and support training materials and documentation,
- updated release plans and documentation.
Organisation
Responsible role
Release Manager