Activity
Give regular information and provide reports
Configuration Management
Description
Description
Configuration Management should add value to the Service Management organisation.
Recommended services of the function comprise:
- regular information and ad-hoc reports,
- policy, procedures, roles and responsibilities for Configuration Management,
- sample Configuration Management plans,
- reports that help to determine how the number of variant configurations and complexity of the operational environments could be reduced,
- a library service to manage controlled copies of documents or software
- licence management
- a configuration audit service.
Organisation
Responsible role
Configuration Manager
Input/Output
Output data
Audit Results