IT service process
Change Management - High Priority
Change Management
Description
Referenced process
Change Management - High Priority
Description
If the impact on of the Problem and the urgency for the remedy are high enough, the "high priority" should be allocated to the RfC. It allows for faster execution of the process regarding approvals, test and documentation.
This path should be used only in emergency case and not as the best and the fastest way to resolve the Problem. The reason for this is, that the high priority process execution involves higher risk than the standard process.