Activity
Analysis
Business Capacity Management
Description
Description
The monitoring data has to be analysed. Trend analysis can be used to predict future utilization. This may initiate efficiency improvements or the acquisition of additional IT components.
Discrepancies in SLAs (below/above defined thresholds) must either bring improvement of SLAs or their new definitions.
Such revision of SLAs support Service Level Management Process.
Organisation
Responsible role
Capacity Manager