IT service process
Configuration Management
ITIL
Description
Referenced process
Configuration Management
Description
Every IT organization has information about its IT infrastructure. Such in-formation is particularly likely to be available after major projects that are generally followed by an audit and impact analysis. However, the art is in keeping the information up-to-date. Configuration Management aims to provide reliable and up-to-date details about the IT infrastructure. Importantly, these details include not just details on specific items in the infra-structure (Configuration Items, or CIs), but how these CIs relate to one another. These relationships form the basis for impact analysis.
Configuration Management checks if changes in the IT infrastructure have been recorded correctly, including the relationships between CIs, and monitors the status of the IT components, to ensure that it has an accurate picture of the versions of Configuration Items (CIs) in existence.
Assessment
Assessment

Answer | Assessment question | Weighting
--- | --- | ---
Yes | Are the Configuration Items of all IT Components (Communication, Network, Hardware, Software) documented in a central place? | 2
Yes | Is there any procedure concerning providing, management, pursuit and evaluation of the Hardware/Software fixtures? | 2
Yes | Do you know the number of PCs which are administrated by your IT organisation? | 1
Yes | Do you have overview of all the software products to be licensed and of the users number, which work on these products? | 1