Role
Configuration Manager
ITIL Role model
Description
Description
The role of Configuration Manager includes:
- defining the complexity, structure and the extent of the Configuration Management Database,
- nomination and training of Configuration Management process staff,
- making proposals for naming conventions and identify attributes and relationships for CIs,
- building interfaces to other processes,
- producing reports,
- controlling if the CMDB is up-to-date,
- managing the CMDB at the procedure level.
Comment
In small organisations the role of Configuration Manager is combined with the role of the Change Manager.