IT service process
Business Capacity Management
Capacity Management
Description
Referenced process
Business Capacity Management
Description
A prime objective of the Business Capacity Management sub-process is to ensure that the future business requirements for IT services are considered and understood, and the sufficient capacity to support the services is planned and implemented in an appropriate timescale.
The future requirements come from business plans relating to services, improvements and growth in particular services, development plans etc. Customer requirements, thresholds of SLAs and changes planned in Change Management are also taken here into consideration.
Comment
Central point: to forecast future demands and business requirements of customers.