IT service process
Availability Management
ITIL
Description
Referenced process
Availability Management - overview
Description
The aim of Availability Management is to create cost effective and accessible to the defined extend IT Services, which in result help a company to reach the objectives.
During the construction of processes the followings aspects should be taken into consideration:
* Availability Management implementation is the first step to achieve higher customer satisfaction and to hold it up.
Availability and reliability strongly influence the attitude of a customer to an organisation.
* Despite higher availability breakdowns always appear. Availability Management means professionalism used by such situations.
* Composition of processes needs not only IT knowledge but also deep insight into process and services delivered to customers.
Combination of these capabilities can help achieving the defined objectives.
Assessment
Assessment

Answer | Assessment question | Weighting
--- | --- | ---
Yes | Do you have availability strategy, which is oriented on Service levels that have to be provided? | 2
Yes | Is the service availability adjusted to service level that have to be provided? | 2
Yes | Are there any integrated tools to measure availability of separate IT components? | 2
Yes | Will the availability measurements of separate components be integrated on the service level? | 1