Process start
Planning the SLM Process
Planning the SLM Process
Description
Description
This process describes procedures for the implementation of the Service Level Management (if SLM is not yet in place).
The planning process includes:
* appointment of the Role of a Service Level Manager,
* setting roles and responsibilities for the Service Level Management,
* definition of the objectives to be aimed,
* an awareness campaign to win support for the process and to convince people of positive effects.
The accurate planning and preparation are essential for a successful implementation of the SLM to a company.
Due to the obligations included in the SLAs the necessary
* personal requirements,
* organisational requirements,
* and the requirements on a technical infrastructure
must be provided.