Process start
Change Management
Change Management
Description
Description
The main objective of Change Management is to reduce the number of Incidents to minimum. It is done by ensuring that standard methods and procedures are used, such that changes can be dealt with quickly, with the lowest possible impact on service quality. Specific advantages of Change Management include:
- Reduced risk by implementing standard Change processes
- Reduced adverse impact of changes on the quality of IT services.
- Fewer Fallback situations
- Support of Financial Management by better estimation of the costs of proposed changes.
- Fewer Incidents caused by Changes
However Change Management should not be involved into regular, daily activities. Standard Changes should not be controlled and authorized by the Change Management (e.g. data back-up and password management should be performed by Incident Management).