Activity
Analyse
Service Capacity Management
Description
Description
All data collected from the monitoring of IT Performance are analysed within activity "Analysis". It is used to check if the defined levels of Service Level Agreements are reached and in which fields (e.g. times) there is possibility that the Service Level Agreements will not be achieved. The data are also base both for Trend Analyses, and for definition of future levels of Service Level Agreements.
Organisation
Responsible role
Capacity Manager