Activity
Error identification and recording
Solve Error (Error Control)
Description
Description
An Error is identified when a faulty CI is detected. The status 'Known Error' is assigned if the cause of the Problem has been identified and the work-around is known. If there is no work-around available, it will l be necessary to find a work-around and communicate it to Incident Management.
Known Errors can also derive from the software development level.
Organisation
Responsible role
Problem Support