IT service process
Charging
Financial Management for IT Services
Description
Referenced process
Charging
Description
Charging is the set of the processes required to bill customers for the services supplied to them.
The following points are to be considered:
- analysis,
- billing,
- reporting.
Charging enables an organisation to:
* recover the costs of the IT Services from the customers of the service
* operate the IT organisation as a business unit if required.