Activity
Expectation Management
Process Implementation
Description
Description
From the outset, it is wise to try and manage customer's expectations.
The expectations are covered while developing SLAs.
Thereby, it is important not to ignore the custoremr's expectation. They must/can be integrated, but not to the full extent. It is essential to find an accurate balance between customer's expectations and requirements of the IT organisation.
Organisation
Responsible role
Service Level Manager