Activity
Maintenance of SLAs, contracts and OLAa
On-going Process
Description
Description
SLAs, underpinning contracts and OLAs must be kept up to date. They should be brought under Change Management control and reviewed periodically to ensure that they are still current and comprehensive, and still aligned to business needs and strategy. Where changes are detected, the agreements must be updated under Change management control to reflect the new situation.
Organisation
Responsible role
Service Level Manager
Input/Output
Input data
SLM risk policy
Output data
OLA
SLA
UC