IT service process
Release Management
ITIL
Description
Referenced process
Release Management
Description
The objective of Release Management is to protect operational environment and provide the required service level by managing and distributing software and hardware versions used for production, which are supported by the IT department.
Release Management concentrates on implementations, whereas Change Management on controlling and planning.
The objectives of Release Management include:
- Avoiding major Incidents which result from errors in plans of software releases,
- Maintenance of the running software versions,
- Virus control,
- etc.
Comment
Definition of a release:
A release is a set of new and/or changed Configuration Items which are tested and introduced into the live environment together.
Assessment
Assessment

Answer | Assessment question | Weighting
--- | --- | ---
No | Is there any process for authorisation and effective implementation of new software products? | 2
Yes | Is the process connected with Change Management? | 2
Yes | Are there any standard configurations for desktops and server? | 1
Yes | Is your software automatically distributed? | 1
Yes | Is the versions control implemented? | 1
Yes | Is there any licence management? | 1