Activity
Monitoring
Service Capacity Management
Description
Description
Monitoring process is concentrated on particular aspects. The most important aspect is to identify und understand IT services. It is also important to check if resource use, capacity thresholds and capacity times are similar to defined levels of Service Level Agreements. The aim of monitoring is to define IT Service Performance and all possible changes. Constant monitoring provides early information for Service Level Management concerning future shortages ( and connected with them exceedances).
Organisation
Responsible role
Capacity Manager