Activity
Determine Availability requirements
Availability Planning
Description
Description
The determination of Availability requirements must be done before the final arrangement of Service Level Agreements. At the same time it must be proved, whether the defined requirements can be realized or not.
The following factors should be established:
- vital business functions of a company,
- definition, since when the IT-Service is unavailable,
- quantitative Availability requirements,
- business functions of a company crucial for a client which cannot be accomplished when the unavailability state occurs
- working hours of a client,
- periods of waiting.
Thanks to such definition of availabilities, different interpretations of the term should be avoided.
Organisation
Responsible role
Availability Manager