Activity
Start procedures for handling the service request
Incident detection and recording
Description
Description
In this process a handling of the Service Request is started. Service Request applies to all questions concerning: support, service development, delivery, information, advise or documentation.
Examples of Service Request:
- question about handling or functionality
- information request
- question about status
- forgotten password
- re-installation of PC
- etc.
Organisation
Responsible role
1st Level Support