IT service process
Solve Error (Error Control)
Problem Management
Description
Referenced process
Solve Error (Error Control)
Description
Error Control consists of monitoring and rectifying known errors until they are successfully resolved, where possible and appropriate. Error Control does this by raising a Request For Change to Change Management, and by evaluating the changes in a Post Implementation Review (PIR). Error Control may involve many departments and covers both the production and development environments.
Comment
Monitoring of known errors and proposing changes to avoid Incidents.