Activity
Classify Incident
Incident classification and initial support
Description
Description
First, Incidents are assigned to a category and subcategory, for example on the basis of the suspected origin of the Incident or relevant support group:
- Central processing - access, system, application.
- Network - router, segment, hub, and IP address.
- Workstation - monitor, network card, disk drive, keyboard.
- Use and Functionality - service, capacity, availability, back-up, manual.
- Organization and Procedures - order, request, support, communication.
- Service Request
- etc.
Organisation
Responsible role
1st Level Support