Activity
Define solution
Solve Error (Error Control)
Description
Description
By comparing and analysing different solutions, the best solution is selected.
(it might also be a case that an organisation decides to allow Known Errors to remain - for instance because the resolution is to expensive or the impact too small).
After selecting the solution, enough data is available to form an Request for Change.
Organisation
Responsible role
Problem Support
Input/Output
Input data
Problem Management Infos
Output data
Known Error