IT service process
Capacity Management
ITIL
Description
Referenced process
Capacity Management
Description
Capacity Management deals with timely and cost effective preparation of IT capacity due to business demands.
Thus, Capacity Management must support answering the following questions:
- Are the costs of capacity purchasing justifiable in comparison to business requirements? Is the capacity effectively used? (costs vs. capacity)
- Is the current capacity sufficient to meet current and future customer demand? (demand vs. supply)
- Can the capacity demand peak be effectively met? (Performance Tuning)
- When should additional capacity be purchased and installed?
Capacity Management is divided into three sub processes:
* Business Capacity Management (BCM)
* Service Capacity Management (SCM)
* Resource Capacity Management (RCM).
It is very important that Capacity Management cooperates with other processes from the company and IT strategy fields of business.
Assessment
Assessment

Answer | Assessment question | Weighting
--- | --- | ---
Yes | Do you implement capacity plan? | 2
Yes | Are there integrated tools for network and system monitoring? | 2
Yes | Are there systematic performance and capacity measurements of hardware, operating systems and applications? | 2
Yes | Will throughput measuring be implemented into services? | 1