Actor
Inform about Incident
Incident detection and recording
Description
Description
Notification about Incident through:
- computer system: It is reported that a critical threshold value has been exceeded in the Incident registration system and, if necessary, the Incident is communicated to a support team
- Service Desk employee: takes care of the Incident's registration and processing
- Other IT department's employee: registers the Incident in the Incident registration system or communicates it to the Service Desk.
Type of actor
Customer