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objectId["Achieve Specific Goals¦IT service process¦CMMI¦IT Service Process Architecture"] = "65543.65540";
objectId["Acquire Hard- and Software¦Activity¦Rollout planning¦IT Service Process"] = "21869.21846";
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objectId["Circulate monthly balance sheet¦Activity¦Continuous Financial Management¦IT Service Process"] = "53871.53809";
objectId["Circulate RfCs to CAB members¦Activity¦Change Management¦IT Service Process"] = "22445.22404";
objectId["Classify Incident¦Activity¦Incident classification and initial support¦IT Service Process"] = "23904.23887";
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objectId["DoSaF - ITIL IAP I1¦Interface Process¦Definition of Scope and Framework - ITIL Service Support¦IT Service Process"] = "35971.15686";
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objectId["DoSaF - PRINCE2 SB I1¦Interface Process¦Definition of Scope and Framework - PRINCE2¦IT Service Process"] = "88697.88658";
objectId["DoSaF - PRINCE2 SU I1¦Interface Process¦Definition of Scope and Framework - PRINCE2¦IT Service Process"] = "88679.88658";
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objectId["Draft of criteria concerning designing for availability¦Activity¦Availability Planning¦IT Service Process"] = "53234.53217";
objectId["Draft of recovery design criteria¦Activity¦Availability Planning¦IT Service Process"] = "53237.53217";
objectId["Education and awareness¦Activity¦ITSCM Stage 4 - Operational Management¦IT Service Process"] = "53435.53427";
objectId["Emergency Committee¦Role¦ITIL Role model¦Organisation"] = "17600.17544";
objectId["Employees and organisation¦IT service process¦ITIL¦IT Service Process Architecture"] = "19076.19068";
objectId["Ensure adherence to Problem Management and Incidence Management procedures¦Activity¦Identify actions to avoid Problems (Proactive Problem Management)¦IT Service Process"] = "22946.22926";
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objectId["Ensure continuous process improvement DP¦Data Port¦Institutionalize an Optimizing Process¦IT Service Process"] = "71406.65536";
objectId["Error closure¦Activity¦Solve Error (Error Control)¦IT Service Process"] = "23056.23030";
objectId["Error identification and recording¦Activity¦Solve Error (Error Control)¦IT Service Process"] = "23047.23030";
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objectId["Error resolution tracking and monitoring also against SLAs¦Activity¦Solve Error (Error Control)¦IT Service Process"] = "23059.23030";
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objectId["Establish a defined process¦Activity¦Institutionalize a Defined Process¦IT Service Process"] = "65686.65528";
objectId["Establish a defined process DP¦Data Port¦Institutionalize a Defined Process¦IT Service Process"] = "71334.65528";
objectId["Establish contact with the user¦Activity¦Assign impact and urgency¦IT Service Process"] = "23525.23505";
objectId["Establish initial perception of the services¦Activity¦Planning the SLM Process¦IT Service Process"] = "53043.53029";
objectId["Establish monitoring capabilities¦Activity¦Process Implementation¦IT Service Process"] = "52772.52725";
objectId["Establish offsite storage and archiving¦Activity¦Take Preventive Measures¦IT Service Process"] = "53347.53336";
objectId["Establish organisation and develop implementation plans¦Activity¦ITSCM Stage 3 - Implementation¦IT Service Process"] = "53688.53677";
objectId["Establish quantitative objectives for the process¦Activity¦Institutionalize a Quantitatively Managed Process¦IT Service Process"] = "65701.65532";
objectId["Establish quantitative objectives for the process DP¦Data Port¦Institutionalize a Quantitatively Managed Process¦IT Service Process"] = "71370.65532";
objectId["Establish Service Level Requirements and draft SLA¦Activity¦Process Implementation¦IT Service Process"] = "52763.52725";
objectId["Estimate, Confirm and Schedule Change¦Activity¦Change Management¦IT Service Process"] = "22448.22404";
objectId["Estimate significance of Errors¦Activity¦Solve Error (Error Control)¦IT Service Process"] = "23050.23030";
objectId["Evaluate test¦Activity¦Test¦IT Service Process"] = "42767.42735";
objectId["Evaluation results¦Data element¦CMMI Exchange Data¦Data"] = "68064.67922";
objectId["Exchange Data-100425¦Exchange Data¦Configuration Management¦IT Service Process"] = "100425.22015";
objectId["Exchange Data-100438¦Exchange Data¦Configuration Management¦IT Service Process"] = "100438.22015";
objectId["Exchange Data-100651¦Exchange Data¦Configuration Management¦IT Service Process"] = "100651.22015";
objectId["Exchange Data-100676¦Exchange Data¦Risk Assessment - ITIL Service Delivery¦IT Service Process"] = "100676.52056";
objectId["Exchange Data-100684¦Exchange Data¦Risk Assessment - ITIL Service Delivery¦IT Service Process"] = "100684.52056";
objectId["Execute test in integration test stage¦Activity¦Test¦IT Service Process"] = "42760.42735";
objectId["Execute test in system test stage¦Activity¦Test¦IT Service Process"] = "42772.42735";
objectId["Expectation Management¦Activity¦Process Implementation¦IT Service Process"] = "52757.52725";
objectId["Expenditure plans and agreed investment¦Data element¦ITIL Service Delivery Exchange Data¦Data"] = "54825.54805";
objectId["External stakeholder¦Data element¦Application Development Exchange Data¦Data"] = "63249.63109";
objectId["External stakeholder req.¦Data element¦Application Development Exchange Data¦Data"] = "63266.63109";
objectId["FCS¦Data element¦ITIL Service Support Exchange Data¦Data"] = "24140.24111";
objectId["Filter and Evaluate Request¦Activity¦Change Management¦IT Service Process"] = "22433.22404";
objectId["Filter and Evaluate Request DP¦Data Port¦Change Management¦IT Service Process"] = "32296.22404";
objectId["Final balance sheet¦Data element¦ITIL Service Delivery Exchange Data¦Data"] = "54915.54805";
objectId["Finance¦IT service process¦ITIL¦IT Service Process Architecture"] = "19082.19068";
objectId["Financial Management for IT Services¦IT service process¦ITIL¦IT Service Process Architecture"] = "19127.19068";
objectId["Gain consensus on the Release contents¦Activity¦Release Planning¦IT Service Process"] = "21926.21918";
objectId["General evaluation¦Activity¦Selection of standard Change Model¦IT Service Process"] = "22871.22866";
objectId["Give a prognosis¦Activity¦Assign impact and urgency¦IT Service Process"] = "23528.23505";
objectId["Give regular information and provide reports¦Activity¦Configuration Management¦IT Service Process"] = "22038.22015";
objectId["Give Support to Incident Management¦Activity¦Continuous control of Incident¦IT Service Process"] = "23331.23326";
objectId["IaDP1¦Exchange Data¦Institutionalize a Defined Process¦IT Service Process"] = "68442.65528";
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objectId["IaDP - RM DoSaF I1¦Interface Process¦Institutionalize a Defined Process¦IT Service Process"] = "68445.65528";
objectId["IaDP - RM MaR I1¦Interface Process¦Institutionalize a Defined Process¦IT Service Process"] = "68514.65528";
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objectId["IaDP - RM RT I1¦Interface Process¦Institutionalize a Defined Process¦IT Service Process"] = "71346.65528";
objectId["IaMP1¦Exchange Data¦Institutionalize a Managed Process¦IT Service Process"] = "68025.65524";
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objectId["IaMP7¦Exchange Data¦Institutionalize a Managed Process¦IT Service Process"] = "71252.65524";
objectId["IaMP7¦Exchange Data¦Risk Acceptance - CMMI¦IT Service Process"] = "71263.66115";
objectId["IaMP8¦Exchange Data¦Institutionalize a Managed Process¦IT Service Process"] = "71255.65524";
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objectId["IaMP - RM DoSaF I1¦Interface Process¦Institutionalize a Managed Process¦IT Service Process"] = "68028.65524";
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objectId["IAP - RM RT I1¦Interface Process¦Identify actions to avoid Problems (Proactive Problem Management)¦IT Service Process"] = "22970.22926";
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objectId["IaQMP - RM RT I1¦Interface Process¦Institutionalize a Quantitatively Managed Process¦IT Service Process"] = "71382.65532";
objectId["Identification¦Activity¦Configuration Management¦IT Service Process"] = "22026.22015";
objectId["Identification of risks¦Activity¦Initial Planning Activities¦IT Service Process"] = "52933.52898";
objectId["Identification of risks DP¦Data Port¦Initial Planning Activities¦IT Service Process"] = "52972.52898";
objectId["Identification of support tools, particularly for SLA monitoring¦Activity¦Initial Planning Activities¦IT Service Process"] = "52942.52898";
objectId["Identification of the functions relevant to the business¦Activity¦Availability Planning¦IT Service Process"] = "53240.53217";
objectId["Identified risks¦Data element¦ITIL Service Delivery Exchange Data¦Data"] = "54888.54805";
objectId["Identified stakeholders¦Data element¦CMMI Exchange Data¦Data"] = "68013.67922";
objectId["Identify actions to avoid Problems (Proactive Problem Management)¦IT service process¦Problem Management¦IT Service Process Architecture"] = "18816.18799";
objectId["Identify and Involve Relevant Stakeholders¦Activity¦Institutionalize a Managed Process¦IT Service Process"] = "65657.65524";
objectId["Identify Users affected¦Activity¦Assign impact and urgency¦IT Service Process"] = "23522.23505";
objectId["Imp1¦Exchange Data¦Implementation¦IT Service Process"] = "63596.42668";
objectId["Imp2¦Exchange Data¦Implementation¦IT Service Process"] = "63864.42668";
objectId["Imp3¦Exchange Data¦Implementation¦IT Service Process"] = "63868.42668";
objectId["Implementation¦IT service process¦Application Development¦IT Service Process Architecture"] = "42481.42472";
objectId["Implementation¦Activity¦Charging¦IT Service Process"] = "54069.54058";
objectId["Implementation¦Activity¦Input IT Cost Calculation¦IT Service Process"] = "54122.54111";
objectId["Implementation¦Activity¦Business Capacity Management¦IT Service Process"] = "54302.54276";
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objectId["Implementation¦Activity¦Service Capacity Management¦IT Service Process"] = "54680.54642";
objectId["Implementation as defined model¦Activity¦Selection of standard Change Model¦IT Service Process"] = "22883.22866";
objectId["Implementation model¦Data element¦Application Development Exchange Data¦Data"] = "63604.63109";
objectId["Implementation model req.¦Data element¦Application Development Exchange Data¦Data"] = "63898.63109";
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objectId["Implementation of components¦Activity¦Implementation¦IT Service Process"] = "42682.42668";
objectId["Implementer¦Role¦App. Dev. Roles¦Organisation"] = "42920.42867";
objectId["Implementing the SLM Process¦IT service process¦Service Level Management¦IT Service Process Architecture"] = "52173.52168";
objectId["Implement fault tolerant systems for critical applications¦Activity¦Take Preventive Measures¦IT Service Process"] = "53344.53336";
objectId["Implement RAID arrays and disk mirroring for LAN servers¦Activity¦Take Preventive Measures¦IT Service Process"] = "53350.53336";
objectId["Implement risk- reduction measures¦Subprocess¦ITSCM Stage 3 - Implementation¦IT Service Process"] = "53685.53677";
objectId["Implement Spare equipment and components¦Activity¦Take Preventive Measures¦IT Service Process"] = "53353.53336";
objectId["Implement stand-by arrangements¦Subprocess¦ITSCM Stage 3 - Implementation¦IT Service Process"] = "53682.53677";
objectId["Implement Test¦Activity¦Test¦IT Service Process"] = "42752.42735";
objectId["Improvement information¦Data element¦CMMI Exchange Data¦Data"] = "68469.67922";
objectId["Improvement strategies¦Data element¦CMMI Exchange Data¦Data"] = "68551.67922";
objectId["Imp - RM DoSaF I1¦Interface Process¦Implementation¦IT Service Process"] = "63600.42668";
objectId["Imp - RM RA I1¦Interface Process¦Implementation¦IT Service Process"] = "63882.42668";
objectId["Imp - RM RT I1¦Interface Process¦Implementation¦IT Service Process"] = "63877.42668";
objectId["IncClass1¦Exchange Data¦Incident classification and initial support¦IT Service Process"] = "23964.23887";
objectId["IncClass - RM MaR I1¦Interface Process¦Incident classification and initial support¦IT Service Process"] = "23967.23887";
objectId["IncClose1¦Exchange Data¦Incident closure¦IT Service Process"] = "23696.23658";
objectId["IncClose - RM MaR I1¦Interface Process¦Incident closure¦IT Service Process"] = "23699.23658";
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objectId["Incident classification and initial support¦IT service process¦Service Desk function¦IT Service Process Architecture"] = "18902.18894";
objectId["Incident classification and initial support¦Subprocess¦Incident detection and recording¦IT Service Process"] = "24039.24025";
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objectId["Incident closure¦Subprocess¦Resolution and Recovery¦IT Service Process"] = "23445.23434";
objectId["Incident Control¦Role¦ITIL Role model¦Organisation"] = "17558.17544";
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objectId["Incident Control (ongoing)¦IT service process¦Incident Management¦IT Service Process Architecture"] = "19010.18978";
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objectId["Incident Status¦Data element¦ITIL Service Support Exchange Data¦Data"] = "24113.24111";
objectId["Include changes in the Forward Schedule of Change¦Activity¦Change Management¦IT Service Process"] = "22481.22404";
objectId["Independent tester¦Role¦ITIL Role model¦Organisation"] = "17597.17544";
objectId["Inform Change Management¦Activity¦Solve Problem (Problem Control)¦IT Service Process"] = "23217.23182";
objectId["Inform customer¦IT service process¦Problem Management¦IT Service Process Architecture"] = "18813.18799";
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objectId["Inform User¦Activity¦Incident closure¦IT Service Process"] = "23678.23658";
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objectId["Inform users¦Subprocess¦Change Management - High Priority¦IT Service Process"] = "22176.22153";
objectId["Inform users ¦Subprocess¦Change Management - High Priority¦IT Service Process"] = "22182.22153";
objectId["Initial logging of RfC¦Subprocess¦Change Management - High Priority¦IT Service Process"] = "22158.22153";
objectId["Initial logging of RfC¦Activity¦Change Management¦IT Service Process"] = "22496.22404";
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objectId["Initiate changes¦Activity¦Continuous Financial Management¦IT Service Process"] = "53880.53809";
objectId["Initiate Customer education and training¦Activity¦Identify actions to avoid Problems (Proactive Problem Management)¦IT Service Process"] = "22940.22926";
objectId["Initiate Service Support staff education and training¦Activity¦Identify actions to avoid Problems (Proactive Problem Management)¦IT Service Process"] = "22943.22926";
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objectId["InPlAc - RM RiAs I1¦Interface Process¦Initial Planning Activities¦IT Service Process"] = "52963.52898";
objectId["Install UPS and backup systems¦Activity¦Take Preventive Measures¦IT Service Process"] = "53341.53336";
objectId["Institutionalize an Optimizing Process¦IT service process¦CMMI¦IT Service Process Architecture"] = "65555.65540";
objectId["Institutionalize a Defined Process¦IT service process¦CMMI¦IT Service Process Architecture"] = "65546.65540";
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objectId["Institutionalize a Quantitatively Managed Process¦IT service process¦CMMI¦IT Service Process Architecture"] = "65552.65540";
objectId["Integration of system¦Activity¦Implementation¦IT Service Process"] = "42719.42668";
objectId["Integration plan req.¦Data element¦Application Development Exchange Data¦Data"] = "63902.63109";
objectId["Internal Audit¦Role¦RM Roles¦Organisation"] = "17481.17476";
objectId["Internal or external Service providers¦IT service process¦Service Level Management¦IT Service Process Architecture"] = "52182.52168";
objectId["Internal stakeholder¦Data element¦Application Development Exchange Data¦Data"] = "63174.63109";
objectId["Internal stakeholder req.¦Data element¦Application Development Exchange Data¦Data"] = "63171.63109";
objectId["Intern or extern n-level support¦IT service process¦Incident Management¦IT Service Process Architecture"] = "19004.18978";
objectId["Investigation and diagnosis 2nd Level Support¦Subprocess¦Assign impact and urgency¦IT Service Process"] = "23516.23505";
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objectId["IT-Availability reporting¦Activity¦Availability Measurement and Reporting¦IT Service Process"] = "53089.53081";
objectId["ITIL¦IT service process¦Operational Processes¦IT Service Process Architecture"] = "42285.42282";
objectId["ITSCM Review report¦Data element¦ITIL Service Delivery Exchange Data¦Data"] = "54873.54805";
objectId["IT-Service- und components availability monitoring ¦Activity¦Availability Improvement¦IT Service Process"] = "53130.53122";
objectId["IT Accounting¦IT service process¦Financial Management for IT Services¦IT Service Process Architecture"] = "52356.52351";
objectId["IT Finance Manager¦Role¦ITIL Role model¦Organisation"] = "17618.17544";
objectId["IT Security Management¦IT service process¦IT Security Management¦IT Service Process Architecture"] = "52139.52134";
objectId["Known Error¦Data element¦ITIL Service Support Exchange Data¦Data"] = "24158.24111";
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objectId["Maintenance of SLAs, contracts and OLAa¦Activity¦On-going Process¦IT Service Process"] = "52619.52587";
objectId["Maintenance of SLAs, contracts and OLAa DP¦Data Port¦On-going Process¦IT Service Process"] = "52664.52587";
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objectId["Management review results¦Data element¦CMMI Exchange Data¦Data"] = "68068.67922";
objectId["Manage configurations¦Activity¦Institutionalize a Managed Process¦IT Service Process"] = "65654.65524";
objectId["Manage the scope of the system¦Activity¦Requirements¦IT Service Process"] = "42537.42503";
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objectId["MaR - App Dev Dep I1¦Interface Process¦Monitor and Review - Application Development¦IT Service Process"] = "91711.62442";
objectId["MaR - App Dev Dep I2¦Interface Process¦Monitor and Review - Application Development¦IT Service Process"] = "91715.62442";
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objectId["MaR - CMMI IaDP I1¦Interface Process¦Monitor and Review - CMMI¦IT Service Process"] = "68517.66173";
objectId["MaR - CMMI IaMP I1¦Interface Process¦Monitor and Review - CMMI¦IT Service Process"] = "68426.66173";
objectId["MaR - CMMI IaOP I1¦Interface Process¦Monitor and Review - CMMI¦IT Service Process"] = "68586.66173";
objectId["MaR - CMMI IaQMP I1¦Interface Process¦Monitor and Review - CMMI¦IT Service Process"] = "68538.66173";
objectId["MaR - ITIL ChangeMHP I1¦Interface Process¦Monitor and Review -  ITIL Service Support¦IT Service Process"] = "16001.15927";
objectId["MaR - ITIL ChangeM I1¦Interface Process¦Monitor and Review -  ITIL Service Support¦IT Service Process"] = "15971.15927";
objectId["MaR - ITIL ConfM I1¦Interface Process¦Monitor and Review -  ITIL Service Support¦IT Service Process"] = "15968.15927";
objectId["MaR - ITIL IAP I1¦Interface Process¦Monitor and Review -  ITIL Service Support¦IT Service Process"] = "15983.15927";
objectId["MaR - ITIL IncClass I1¦Interface Process¦Monitor and Review -  ITIL Service Support¦IT Service Process"] = "15965.15927";
objectId["MaR - ITIL IncClose I1¦Interface Process¦Monitor and Review -  ITIL Service Support¦IT Service Process"] = "15974.15927";
objectId["MaR - ITIL ManIM I1¦Interface Process¦Monitor and Review -  ITIL Service Support¦IT Service Process"] = "15980.15927";
objectId["MaR - ITIL OMTC I1¦Interface Process¦Monitor and Review -  ITIL Service Support¦IT Service Process"] = "15977.15927";
objectId["MaR - ITIL RM I1¦Interface Process¦Monitor and Review -  ITIL Service Support¦IT Service Process"] = "16007.15927";
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objectId["MaR - ITIL Service Support¦Interface Process¦Monitor and Review¦IT Service Process"] = "89025.88945";
objectId["MaR - ITIL SE I1¦Interface Process¦Monitor and Review -  ITIL Service Support¦IT Service Process"] = "15989.15927";
objectId["MaR - ITIL SP I1¦Interface Process¦Monitor and Review -  ITIL Service Support¦IT Service Process"] = "15998.15927";
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objectId["MaR - PRINCE2 CP I1¦Interface Process¦Monitor and Review - PRINCE2¦IT Service Process"] = "80982.76311";
objectId["MaR - PRINCE2 CS I1¦Interface Process¦Monitor and Review - PRINCE2¦IT Service Process"] = "76337.76311";
objectId["MaR - PRINCE2 PL I1¦Interface Process¦Monitor and Review - PRINCE2¦IT Service Process"] = "76349.76311";
objectId["MaR - PRINCE2 SB I1¦Interface Process¦Monitor and Review - PRINCE2¦IT Service Process"] = "76346.76311";
objectId["Match against Known Errors and Problems¦Activity¦Incident classification and initial support¦IT Service Process"] = "23907.23887";
objectId["Middle Management¦Role¦ITIL Role model¦Organisation"] = "17633.17544";
objectId["Modelling¦Activity¦Resource Capacity Management¦IT Service Process"] = "54455.54432";
objectId["Monitoring¦Activity¦Business Capacity Management¦IT Service Process"] = "54293.54276";
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objectId["Monitoring¦Activity¦Service Capacity Management¦IT Service Process"] = "54671.54642";
objectId["Monitoring and Reporting¦Activity¦On-going Process¦IT Service Process"] = "52610.52587";
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objectId["Monitor and control the process¦Activity¦Institutionalize a Managed Process¦IT Service Process"] = "65660.65524";
objectId["Monitor and Review¦IT service process¦RM Process Overview¦IT Service Process Architecture"] = "17517.17494";
objectId["Monitor effectiveness of  Incident Management¦Activity¦Manage work of Incident Management Systems¦IT Service Process"] = "23378.23370";
objectId["Monitor Incidents¦Activity¦Ownership, monitoring, tracking and communication¦IT Service Process"] = "23595.23584";
objectId["Monthly balance sheet¦Data element¦ITIL Service Delivery Exchange Data¦Data"] = "54912.54805";
objectId["Monthly interim balance sheets and reports¦Data element¦ITIL Service Delivery Exchange Data¦Data"] = "54822.54805";
objectId["MoR1¦Exchange Data¦Monitor and Review - Application Development¦IT Service Process"] = "63664.62442";
objectId["MoRe1¦Exchange Data¦Monitor and Review - ITIL Service Delivery¦IT Service Process"] = "50482.50420";
objectId["MoRe2¦Exchange Data¦Monitor and Review - ITIL Service Delivery¦IT Service Process"] = "50503.50420";
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objectId["MoRe8¦Exchange Data¦Monitor and Review - ITIL Service Delivery¦IT Service Process"] = "50521.50420";
objectId["MoRe9¦Exchange Data¦Monitor and Review - ITIL Service Delivery¦IT Service Process"] = "50527.50420";
objectId["MoRe - ITIL AvIm I1¦Interface Process¦Monitor and Review - ITIL Service Delivery¦IT Service Process"] = "50479.50420";
objectId["MoRe - ITIL AvMR I1¦Interface Process¦Monitor and Review - ITIL Service Delivery¦IT Service Process"] = "50485.50420";
objectId["MoRe - ITIL Budg  I1¦Interface Process¦Monitor and Review - ITIL Service Delivery¦IT Service Process"] = "50488.50420";
objectId["MoRe - ITIL CoFiMgmt I1¦Interface Process¦Monitor and Review - ITIL Service Delivery¦IT Service Process"] = "50524.50420";
objectId["MoRe - ITIL OnGP I1¦Interface Process¦Monitor and Review - ITIL Service Delivery¦IT Service Process"] = "50500.50420";
objectId["MoRe - ITIL ReCaMgmt I1¦Interface Process¦Monitor and Review - ITIL Service Delivery¦IT Service Process"] = "50494.50420";
objectId["MoRe - ITIL S4OpMgmt I1¦Interface Process¦Monitor and Review - ITIL Service Delivery¦IT Service Process"] = "50497.50420";
objectId["MoRe - ITIL SeMgmt I1¦Interface Process¦Monitor and Review - ITIL Service Delivery¦IT Service Process"] = "50491.50420";
objectId["MoR - App Dev Test I1¦Interface Process¦Monitor and Review - Application Development¦IT Service Process"] = "63668.62442";
objectId["Negotiate for 3rd party facilities and enter into a contractual arrangement¦Activity¦Implement Stand-By Arrangements¦IT Service Process"] = "53391.53386";
objectId["Negotiate with external Service providers on their ITSC-Plans¦Activity¦Implement Stand-By Arrangements¦IT Service Process"] = "53400.53386";
objectId["Objectively evaluate adherence¦Activity¦Institutionalize a Managed Process¦IT Service Process"] = "65663.65524";
objectId["Objectives for availability, reliability and maintainability¦Data element¦ITIL Service Delivery Exchange Data¦Data"] = "54807.54805";
objectId["Obtain detailed quotes and negotiate with suppliers¦Activity¦Release Planning¦IT Service Process"] = "21944.21918";
objectId["OLA¦Data element¦ITIL Service Delivery Exchange Data¦Data"] = "54882.54805";
objectId["OMTC1¦Exchange Data¦Ownership, monitoring, tracking and communication¦IT Service Process"] = "23625.23584";
objectId["OMTC - RM MaR I1¦Interface Process¦Ownership, monitoring, tracking and communication¦IT Service Process"] = "23628.23584";
objectId["Ongoing Financial Management¦IT service process¦Financial Management for IT Services¦IT Service Process Architecture"] = "52362.52351";
objectId["Ongoing monitoring of the current budgets¦Activity¦Budgeting¦IT Service Process"] = "54178.54164";
objectId["OnGP1¦Exchange Data¦On-going Process¦IT Service Process"] = "52640.52587";
objectId["OnGP2¦Exchange Data¦On-going Process¦IT Service Process"] = "52649.52587";
objectId["OnGP3¦Exchange Data¦On-going Process¦IT Service Process"] = "52655.52587";
objectId["OnGP4¦Exchange Data¦On-going Process¦IT Service Process"] = "52661.52587";
objectId["OnGP - RM DoSaF I1¦Interface Process¦On-going Process¦IT Service Process"] = "52646.52587";
objectId["OnGP - RM MoRe I1¦Interface Process¦On-going Process¦IT Service Process"] = "52643.52587";
objectId["OnGP - RM RiAc I1¦Interface Process¦On-going Process¦IT Service Process"] = "52658.52587";
objectId["OnGP - RM RiTr I1¦Interface Process¦On-going Process¦IT Service Process"] = "52652.52587";
objectId["Organizational policy¦Data element¦CMMI Exchange Data¦Data"] = "67925.67922";
objectId["Other Operational and Product Processes¦IT service process¦RM Process Overview¦IT Service Process Architecture"] = "17496.17494";
objectId["Ownership, monitoring, tracking and communication¦IT service process¦Service Desk function¦IT Service Process Architecture"] = "18914.18894";
objectId["Ownership, monitoring, tracking and communication¦IT service process¦Incident Management¦IT Service Process Architecture"] = "19007.18978";
objectId["Package product¦Activity¦Deployment¦IT Service Process"] = "42843.42792";
objectId["Pass changes approved by IT Management to CAB¦Activity¦Change Management¦IT Service Process"] = "22475.22404";
objectId["Pass on Incident to a specialist group of the 3rd Level Support¦Activity¦Investigation and diagnosis 2nd Level Support¦IT Service Process"] = "23834.23814";
objectId["Pass on Management-Information¦Activity¦Manage work of Incident Management Systems¦IT Service Process"] = "23387.23370";
objectId["Past Change¦Data element¦ITIL Service Support Exchange Data¦Data"] = "24143.24111";
objectId["Performer/ IT developer¦Role¦ITIL Role model¦Organisation"] = "17606.17544";
objectId["Perform Business Impact Analysis¦Activity¦Define Requirements in Case of Desaster¦IT Service Process"] = "53612.53598";
objectId["Perform specific practices¦Activity¦Achieve Specific Goals¦IT Service Process"] = "65573.65520";
objectId["Periodic round of negotiations¦Activity¦Budgeting¦IT Service Process"] = "54175.54164";
objectId["Periodic round of negotiations DP¦Data Port¦Budgeting¦IT Service Process"] = "54208.54164";
objectId["Planning¦Activity¦Configuration Management¦IT Service Process"] = "22023.22015";
objectId["Planning for Charging¦Activity¦Charging¦IT Service Process"] = "54066.54058";
objectId["Planning for IT accounting¦Activity¦Input IT Cost Calculation¦IT Service Process"] = "54119.54111";
objectId["Planning of a Service Catalogue and an SLA structure¦Activity¦Initial Planning Activities¦IT Service Process"] = "52936.52898";
objectId["Planning the SLM Process¦IT service process¦Service Level Management¦IT Service Process Architecture"] = "52170.52168";
objectId["Plan acceptance of support groups and the Customer¦Activity¦Release Planning¦IT Service Process"] = "21953.21918";
objectId["Plan Deployment¦Activity¦Deployment¦IT Service Process"] = "42798.42792";
objectId["Plan Deployment DP¦Data Port¦Deployment¦IT Service Process"] = "63977.42792";
objectId["Plan integration¦Activity¦Implementation¦IT Service Process"] = "42678.42668";
objectId["Plan integration DP¦Data Port¦Implementation¦IT Service Process"] = "63887.42668";
objectId["Plan monitoring capabilities¦Activity¦Planning the SLM Process¦IT Service Process"] = "53040.53029";
objectId["Plan resource levels (incl. staff overtime)¦Activity¦Release Planning¦IT Service Process"] = "21938.21918";
objectId["Plan Test¦Activity¦Test¦IT Service Process"] = "42744.42735";
objectId["Plan Test DP¦Data Port¦Test¦IT Service Process"] = "63940.42735";
objectId["Plan the Changes necessary for next year\'s staff and resources and alterations to cost projections and cost recovery projections¦Activity¦Continuous Financial Management¦IT Service Process"] = "53856.53809";
objectId["Plan the process¦Activity¦Institutionalize a Managed Process¦IT Service Process"] = "65642.65524";
objectId["Plan the process DP¦Data Port¦Institutionalize a Managed Process¦IT Service Process"] = "71242.65524";
objectId["Plan the SLA structure¦Activity¦Process Implementation¦IT Service Process"] = "52760.52725";
objectId["Policy setting¦Activity¦ITSCM Stage 1 - Initiation¦IT Service Process"] = "53768.53763";
objectId["Post-implementation review¦Activity¦Solve Error (Error Control)¦IT Service Process"] = "23065.23030";
objectId["Prepare and equip the stand-by accommodation¦Activity¦Implement Stand-By Arrangements¦IT Service Process"] = "53394.53386";
objectId["Prepare Change¦Activity¦Change Management - High Priority¦IT Service Process"] = "22200.22153";
objectId["Prepare for the annual Finance Circle¦Activity¦Continuous Financial Management¦IT Service Process"] = "53844.53809";
objectId["PrIm1¦Exchange Data¦Process Implementation¦IT Service Process"] = "52832.52725";
objectId["PrIm2¦Exchange Data¦Process Implementation¦IT Service Process"] = "52814.52725";
objectId["PrIm3¦Exchange Data¦Process Implementation¦IT Service Process"] = "52817.52725";
objectId["PrIm - RM DoSaF I1¦Interface Process¦Process Implementation¦IT Service Process"] = "52829.52725";
objectId["PrIm - RM RiAc I1¦Interface Process¦Process Implementation¦IT Service Process"] = "52811.52725";
objectId["PrIm - RM RiTr I1¦Interface Process¦Process Implementation¦IT Service Process"] = "52808.52725";
objectId["PRINCE2¦IT service process¦Operational Processes¦IT Service Process Architecture"] = "42340.42282";
objectId["Proactive Problem Management¦Role¦ITIL Role model¦Organisation"] = "17603.17544";
objectId["Problem classification¦Activity¦Solve Problem (Problem Control)¦IT Service Process"] = "23205.23182";
objectId["Problem closure¦Activity¦Solve Problem (Problem Control)¦IT Service Process"] = "23220.23182";
objectId["Problem Control¦Subprocess¦Incident classification and initial support¦IT Service Process"] = "23895.23887";
objectId["Problem identification, tracking, and monitoring¦Activity¦Solve Problem (Problem Control)¦IT Service Process"] = "23214.23182";
objectId["Problem Identification and Recording¦Activity¦Solve Problem (Problem Control)¦IT Service Process"] = "23211.23182";
objectId["Problem Investigation and Diagnosis¦Activity¦Solve Problem (Problem Control)¦IT Service Process"] = "23208.23182";
objectId["Problem Management¦IT service process¦ITIL¦IT Service Process Architecture"] = "19184.19068";
objectId["Problem Management Infos¦Data element¦ITIL Service Support Exchange Data¦Data"] = "24152.24111";
objectId["Problem Manager¦Role¦ITIL Role model¦Organisation"] = "17573.17544";
objectId["Problem Record¦Data element¦ITIL Service Support Exchange Data¦Data"] = "24155.24111";
objectId["Problem solving¦Activity¦Investigation and diagnosis 3rd Level Support¦IT Service Process"] = "23745.23728";
objectId["Problem solving¦Activity¦Investigation and diagnosis 2nd Level Support¦IT Service Process"] = "23831.23814";
objectId["Problem Support¦Role¦ITIL Role model¦Organisation"] = "17576.17544";
objectId["Process¦IT service process¦ITIL¦IT Service Process Architecture"] = "19250.19068";
objectId["Process definition¦Data element¦CMMI Exchange Data¦Data"] = "68448.67922";
objectId["Process measure result¦Data element¦CMMI Exchange Data¦Data"] = "68530.67922";
objectId["Process or procedural improvement¦Activity¦Identify actions to avoid Problems (Proactive Problem Management)¦IT Service Process"] = "22949.22926";
objectId["Process requirements¦Data element¦CMMI Exchange Data¦Data"] = "71328.67922";
objectId["Produce annual cost analyses¦Activity¦Continuous Financial Management¦IT Service Process"] = "53820.53809";
objectId["Produce a Service Catalogue¦Activity¦Process Implementation¦IT Service Process"] = "52754.52725";
objectId["Produce back-out plans¦Activity¦Release Planning¦IT Service Process"] = "21947.21918";
objectId["Produce charges per customer and compare to budgets¦Activity¦Continuous Financial Management¦IT Service Process"] = "53868.53809";
objectId["Produce communication plan and authorise Change implementation¦Activity¦Change Management¦IT Service Process"] = "22490.22404";
objectId["Produce Cost analyses¦Activity¦Continuous Financial Management¦IT Service Process"] = "53865.53809";
objectId["Produce detailed timetable of events incl. responsibilities ¦Activity¦Rollout planning¦IT Service Process"] = "21851.21846";
objectId["Produce high-level Release schedule¦Activity¦Release Planning¦IT Service Process"] = "21932.21918";
objectId["Produce Management Information¦Activity¦Manage work of Incident Management Systems¦IT Service Process"] = "23381.23370";
objectId["Produce Release notes and communicate to end Users¦Activity¦Rollout planning¦IT Service Process"] = "21860.21846";
objectId["Production¦IT service process¦ITIL¦IT Service Process Architecture"] = "19070.19068";
objectId["Production of a mission statement¦Activity¦Initial Planning Activities¦IT Service Process"] = "52918.52898";
objectId["Production of the Capacity Management Plan¦Activity¦Business Capacity Management¦IT Service Process"] = "54311.54276";
objectId["Projected Release¦Data element¦ITIL Service Support Exchange Data¦Data"] = "24170.24111";
objectId["Project Management¦Role¦ITIL Role model¦Organisation"] = "17615.17544";
objectId["Provide access to download site¦Activity¦Deployment¦IT Service Process"] = "42846.42792";
objectId["Provide Feedback¦Activity¦Identify actions to avoid Problems (Proactive Problem Management)¦IT Service Process"] = "22937.22926";
objectId["Provide initial support¦Activity¦Incident classification and initial support¦IT Service Process"] = "23916.23887";
objectId["Provide progress report¦Subprocess¦Change Management - High Priority¦IT Service Process"] = "22170.22153";
objectId["Provide progress report ¦Subprocess¦Change Management - High Priority¦IT Service Process"] = "22164.22153";
objectId["Provide resources¦Activity¦Institutionalize a Managed Process¦IT Service Process"] = "65645.65524";
objectId["Publicise the existence of SLAs¦Activity¦Process Implementation¦IT Service Process"] = "52781.52725";
objectId["Purchase and install stand-by computer systems¦Activity¦Implement Stand-By Arrangements¦IT Service Process"] = "53397.53386";
objectId["Quantification of activities, resources, funding, quality criteria¦Activity¦Initial Planning Activities¦IT Service Process"] = "52930.52898";
objectId["Quantitative objectives¦Data element¦CMMI Exchange Data¦Data"] = "68477.67922";
objectId["Quick evaluation of resources and urgency¦Activity¦Change Management - High Priority¦IT Service Process"] = "22197.22153";
objectId["RA1¦Exchange Data¦Risk Acceptance - ITIL Service Support¦IT Service Process"] = "15896.15873";
objectId["RA1¦Exchange Data¦Risk Acceptance - Application Development¦IT Service Process"] = "63785.62390";
objectId["RA1¦Exchange Data¦Risk Acceptance - PRINCE2¦IT Service Process"] = "76262.76245";
objectId["Raise an RFC¦Activity¦Identify actions to avoid Problems (Proactive Problem Management)¦IT Service Process"] = "22934.22926";
objectId["Raise an RFC¦Activity¦Resolution and Recovery¦IT Service Process"] = "23454.23434";
objectId["RAss1¦Exchange Data¦Risk Assessment - ITIL Service Support¦IT Service Process"] = "100419.25790";
objectId["RAss - ITIL ConfM I1¦Interface Process¦Risk Assessment - ITIL Service Support¦IT Service Process"] = "100413.25790";
objectId["RA - Application Developent¦Interface Process¦Risk Acceptance¦IT Service Process"] = "90438.90383";
objectId["RA - App Dev AaD I1¦Interface Process¦Risk Acceptance - Application Development¦IT Service Process"] = "63854.62390";
objectId["RA - App Dev Dep I1¦Interface Process¦Risk Acceptance - Application Development¦IT Service Process"] = "64008.62390";
objectId["RA - App Dev Imp I1¦Interface Process¦Risk Acceptance - Application Development¦IT Service Process"] = "63918.62390";
objectId["RA - App Dev Req I1¦Interface Process¦Risk Acceptance - Application Development¦IT Service Process"] = "63789.62390";
objectId["RA - App Dev Test I1¦Interface Process¦Risk Acceptance - Application Development¦IT Service Process"] = "63963.62390";
objectId["RA - CMMI¦Interface Process¦Risk Acceptance¦IT Service Process"] = "90456.90383";
objectId["RA - CMMI IaDP I1¦Interface Process¦Risk Acceptance - CMMI¦IT Service Process"] = "71360.66115";
objectId["RA - CMMI IaMP i1¦Interface Process¦Risk Acceptance - CMMI¦IT Service Process"] = "71267.66115";
objectId["RA - CMMI IaOP I1¦Interface Process¦Risk Acceptance - CMMI¦IT Service Process"] = "71432.66115";
objectId["RA - CMMI IaQMP I1¦Interface Process¦Risk Acceptance - CMMI¦IT Service Process"] = "71396.66115";
objectId["RA - ITIL ChangeM I1¦Interface Process¦Risk Acceptance - ITIL Service Support¦IT Service Process"] = "15899.15873";
objectId["RA - ITIL ConfM I1¦Interface Process¦Risk Acceptance - ITIL Service Support¦IT Service Process"] = "100664.15873";
objectId["RA - ITIL IAP I1¦Interface Process¦Risk Acceptance - ITIL Service Support¦IT Service Process"] = "15902.15873";
objectId["RA - ITIL RM I1¦Interface Process¦Risk Acceptance - ITIL Service Support¦IT Service Process"] = "15908.15873";
objectId["RA - ITIL Service Delivery¦Interface Process¦Risk Acceptance¦IT Service Process"] = "90444.90383";
objectId["RA - ITIL Service Support¦Interface Process¦Risk Acceptance¦IT Service Process"] = "90429.90383";
objectId["RA - ITIL SE I1¦Interface Process¦Risk Acceptance - ITIL Service Support¦IT Service Process"] = "15905.15873";
objectId["RA - PRINCE2¦Interface Process¦Risk Acceptance¦IT Service Process"] = "90453.90383";
objectId["RA - PRINCE2 CP I1¦Interface Process¦Risk Acceptance - PRINCE2¦IT Service Process"] = "76283.76245";
objectId["RA - PRINCE2 CS I1¦Interface Process¦Risk Acceptance - PRINCE2¦IT Service Process"] = "76280.76245";
objectId["RA - PRINCE2 DP I1¦Interface Process¦Risk Acceptance - PRINCE2¦IT Service Process"] = "76274.76245";
objectId["RA - PRINCE2 IP I1¦Interface Process¦Risk Acceptance - PRINCE2¦IT Service Process"] = "76271.76245";
objectId["RA - PRINCE2 PL I1¦Interface Process¦Risk Acceptance - PRINCE2¦IT Service Process"] = "76286.76245";
objectId["RA - PRINCE2 SB I1¦Interface Process¦Risk Acceptance - PRINCE2¦IT Service Process"] = "76277.76245";
objectId["RA - PRINCE2 SU I1¦Interface Process¦Risk Acceptance - PRINCE2¦IT Service Process"] = "76265.76245";
objectId["RA - RM RT Sub¦Subprocess¦Risk Assessment - ITIL Service Support¦IT Service Process"] = "32280.25790";
objectId["RA - RM RT Sub¦Subprocess¦Risk Assessment - ITIL Service Delivery¦IT Service Process"] = "52085.52056";
objectId["RA - RM RT Sub¦Subprocess¦Risk Assessment - Application Development¦IT Service Process"] = "62666.62637";
objectId["RA - RM RT Sub¦Subprocess¦Risk Assessment - CMMI¦IT Service Process"] = "66274.66245";
objectId["RA - RM RT Sub¦Subprocess¦Risk Assessment - PRINCE2¦IT Service Process"] = "76419.76399";
objectId["RA - RM RT Sub¦Subprocess¦Risk Assessment¦IT Service Process"] = "90492.90481";
objectId["Recalculate Costs per Cost Unit¦Activity¦Continuous Financial Management¦IT Service Process"] = "53829.53809";
objectId["ReCaMgmt1¦Exchange Data¦Resource Capacity Management¦IT Service Process"] = "54545.54432";
objectId["ReCaMgmt2¦Exchange Data¦Resource Capacity Management¦IT Service Process"] = "54548.54432";
objectId["ReCaMgmt3¦Exchange Data¦Resource Capacity Management¦IT Service Process"] = "54533.54432";
objectId["ReCaMgmt4¦Exchange Data¦Resource Capacity Management¦IT Service Process"] = "54551.54432";
objectId["ReCaMgmt - RM DoSaF I1¦Interface Process¦Resource Capacity Management¦IT Service Process"] = "54530.54432";
objectId["ReCaMgmt - RM MoRe I2¦Interface Process¦Resource Capacity Management¦IT Service Process"] = "54554.54432";
objectId["ReCaMgmt - RM RiAc I1¦Interface Process¦Resource Capacity Management¦IT Service Process"] = "54527.54432";
objectId["ReCaMgmt - RM RiTr I1¦Interface Process¦Resource Capacity Management¦IT Service Process"] = "54524.54432";
objectId["Recapitulate Change¦Activity¦Change Management - High Priority¦IT Service Process"] = "22215.22153";
objectId["Receive certain services and provide information¦IT service process¦Service Level Management¦IT Service Process Architecture"] = "52179.52168";
objectId["Record basic details of the Incident¦Activity¦Incident detection and recording¦IT Service Process"] = "24042.24025";
objectId["Recovery Options¦Data element¦ITIL Service Delivery Exchange Data¦Data"] = "54870.54805";
objectId["Refine Architecture¦Activity¦Analysis and Design¦IT Service Process"] = "42583.42560";
objectId["Refine system definition¦Activity¦Requirements¦IT Service Process"] = "42546.42503";
objectId["Register Requests on Configuration Management Database¦Activity¦Configuration Management¦IT Service Process"] = "22041.22015";
objectId["Reject Request for Change¦Activity¦Change Management¦IT Service Process"] = "22469.22404";
objectId["Relationship Management¦IT service process¦ITIL¦IT Service Process Architecture"] = "19268.19068";
objectId["Releases planning¦Subprocess¦Release Management¦IT Service Process"] = "21684.21676";
objectId["Releases planning DP¦Data Port¦Release Management¦IT Service Process"] = "32319.21676";
objectId["Release Infos¦Data element¦ITIL Service Support Exchange Data¦Data"] = "24173.24111";
objectId["Release Management¦IT service process¦ITIL¦IT Service Process Architecture"] = "19214.19068";
objectId["Release Manager¦Role¦ITIL Role model¦Organisation"] = "17585.17544";
objectId["Release Policies¦Data element¦ITIL Service Support Exchange Data¦Data"] = "24167.24111";
objectId["Release tests¦Activity¦Release Management¦IT Service Process"] = "21693.21676";
objectId["Reports on exceeding agreed levels¦Data element¦ITIL Service Delivery Exchange Data¦Data"] = "54816.54805";
objectId["Report action to CAB¦Activity¦Change Management¦IT Service Process"] = "22442.22404";
objectId["Req1¦Exchange Data¦Requirements¦IT Service Process"] = "63167.42503";
objectId["Req2¦Exchange Data¦Requirements¦IT Service Process"] = "63180.42503";
objectId["Req3¦Exchange Data¦Requirements¦IT Service Process"] = "63760.42503";
objectId["Req4¦Exchange Data¦Requirements¦IT Service Process"] = "63764.42503";
objectId["Req - RM DoSaF I1¦Interface Process¦Requirements¦IT Service Process"] = "63163.42503";
objectId["Req - RM DoSaF I2¦Interface Process¦Requirements¦IT Service Process"] = "63184.42503";
objectId["Req - RM RA I1¦Interface Process¦Requirements¦IT Service Process"] = "63775.42503";
objectId["Req - RM RT I1¦Interface Process¦Requirements¦IT Service Process"] = "63779.42503";
objectId["Requirements Analysis¦IT service process¦Application Development¦IT Service Process Architecture"] = "42475.42472";
objectId["Resolution and recovery¦IT service process¦Service Desk function¦IT Service Process Architecture"] = "18905.18894";
objectId["Resolution and recovery¦IT service process¦Incident Management¦IT Service Process Architecture"] = "18989.18978";
objectId["Resolution and Recovery¦Subprocess¦Investigation and diagnosis 3rd Level Support¦IT Service Process"] = "23733.23728";
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