IT service process
Implementing the SLM Process
Service Level Management
Description
Referenced process
Process Implementation
Description
Service Level Management means not only SLA management.
This service process pays attention to all Service Management processes and coordinates all the sub-services of the internal and external providers in the process of service providing. In order to provide the agreed services it must be veryfied, whether the services can be implemented. The required capacity and skills must be prepared and the required services, from internal and external providers, must be agreed by contract.