Activity
Circulate RfCs to CAB members
Change Management
Description
Description
If the Change requires a lot of effort and has high impact on IT Services, it is discussed with the CAB in order to estimate an effort and minimise the risk. Relevant papers should be circulated in advance to members of the CAB and other IT specialists and developers.
As next, the Customer must be informed. The Change and possible impact must be discussed with the Customer, otherwise violations of Service Level Agreements may occur.
Following points should be discussed:
- availability of the personnel
- IT resources needed
- SLAs affected
- etc.
Organisation
Responsible role
Change Manager