IT service process
Service Capacity Management
Capacity Management
Description
Referenced process
Service Capacity Management
Description
A prime objective of the Service Capacity Management sub-process is to identify and understand the IT services, their use of resource, workings patterns, peaks and troughs, and to ensure that the services can and do meet their SLA targets, i.e. to ensure that IT services perform ea required. In this sub-process, the focus is on managing service performance, as determined by the targets contained in SLAs and SLRs.
In order to arrange Service Level Agreements services needed and exceptional peak loads has to be known. Additionally all data must be chronicled, analysed and handed over to proper employees in a form of reports.