Role
Service Level Manager
ITIL Role model
Description
Description
Responsibilities of Service Level Manager:
- creates and maintains Service Catalogues,
- formulates and maintains an appropriate Service Level Management (SLA structure, OLAs, contracts with external service providers),
- reviews Service Improvement Programs (SIPs)
- negotiates, agrees and maintains SLAs, OLAs and contracts with external service providers
- analyses service performance and suggestions for improvement.