IT service process
The On-going Process
Service Level Management
Description
Referenced process
On-going Process
Description
The On-going activities contain monitoring, controlling, service improvement and maintenance. The periodic reports on the use of IT resources must be produced to prove, if the SLA targets were achieved and the further charging of the services is possible. Hence, all the arrangements included in the Service Level Agreements must be monitored. Thereby the IT services can permanently meet all quality requirements of the customers.