Requirement (MIFID)
Article 53 Extra-judicial mechanism for investors' complaints
Requirements MIFID - DIRECTIVE 2004/39/EC
Description
Description
1. Member States shall encourage the setting-up of efficient and
effective complaints and redress procedures for the out-of-court settlement
of consumer disputes concerning the provision of investment and
ancillary services provided by investment firms, using existing bodies
where appropriate.
2. Member States shall ensure that those bodies are not prevented by
legal or regulatory provisions from cooperating effectively in the resolution
of cross-border disputes.